ORGANIZATIONAL MANAGEMENT CAPABILITY AND EMPLOYEE SATISFACTION ASSESSMENT AT MATERNITY HOSPITALS IN MONGOLIA

  • B. Tseleejav Amgalan Maternal Hospital
  • O. Tsogbadrakh Amgalan Maternal Hospital
  • L. Tumurbaatar Capital Health Department
  • L. Munkh-Erdene Public Health School, Mongolian National University of Medical Sciences
Keywords: quality administration, management, capability, ISO 9001, maternity hospital

Abstract

Background: Management capability index presents the management assessment of any organizations. Therefore, we aimed to compare Mongolian maternity hospitals with the ones that have and have not implemented the quality management system.

 

Methods: This study was performed at the three main maternity hospitals, in Mongolia, between July 2019 and September 2019 employing the cross-sectional study method. The study involved 480 employees. We used 9 chapters and 90 criteria that were used in over 30 Mongolian Governmental Organizations for capability assessment to determine management capability index of Maternity Hospitals. The organizational management capability was 71.8, 73.6 and 93 at Urguu Maternity Hospital, Khuree Maternity Hospital and Amgalan Maternity Hospital, respectively. It is obvious that there is a need to improve organizational knowledge, innovation, resource utilization, behavior, culture and activate their organization.

In the results, there is a positive correlation between organizational capability and employee’s satisfaction. 

Conclusion: Employee’s satisfaction increases when organizational management capability improves.  

References

1.Project Management Institute, Unurjargal Ts, 2015
2.District healthcare center’s performance assessment. Public health science Doctor’s thesis, Ulaanbaatar, 2012. Gantugs U
3.Institute of Medicine. Improving information services for health services researchers: a report to the National Library of Medicine. Washington, DC: National Academy Press; 1991.
4.Ginzberg E, editor. Health services research: key to health policy. Cambridge, MA: Harvard University Press; 1991.
5.Spector PE. Job satisfaction: Application, assessment, causes, and consequences. 1997:513–16.
6.Cabelkova I, Abrham J, Strielkowski W. Factor’s influencing job satisfaction in post-transition economies: The case of the Czech Republic. Int J Occup Saf Ergon. 2015; n21(4):448–56.
7.Judge TA, Weiss HM, Kammeyer-Mueller JD, Hulin CL4. Job attitudes, job satisfaction, and job affect: A century of continuity and of change. J Appl Psychol. 2017; 102(3):356–74.
8.Rui H. [The influence of doctor – patient relationship and job satisfaction on physicians’ organizational citizenship behavior]. Journal of Xi’an Jiaotong University (Social Sciences) 2017;37(4):55–61
9.Yuan F, Qian D, Huang C, et al. Analysis of awareness of health knowledge among rural residents in Western China. BMC Public Health. 2015;15(1):1– 8
10. Zihong M. [Report on the status of doctors’ practice in China]. China Health Industry. 2011;(25):12–13.
11. Tingyu W. Quanzhou City No. 1 Hospital doctors’ flow management research. Huaqiao University; 2016
12. Organization’s behavior, Uvsh P, Kherlen B and etc. 2010
13. Happy research institute. Job Satisfaction index. Denmark. 2019.
14. Institute of Medicine. Health services research: training and workforce issues. Washington, DC: National Academy Press; 1995.
15. Institute of Medicine. Report on health services research. Washington, DC: National Academy Press; 1979.
16. Lohr KN, Steinwachs DM. Health services research: an evolving definition of the field. Health Serv Res. 2002 Feb;
17. Committee on Quality of HealthCare in America. Crossing the quality chasm: a new health system for the 21st century Institute of Medicine. National Academy Press; Washington, DC: 2001.
18. Anell A, Willis M. International comparison of health care systems using resource profiles. Bull World Health Organ. 2000
19. Schoen C, Osborn R, Doty MM, et al. Toward higher-performance health systems: adults’ health care experience in seven countries. Health Aff. 2007
20. Committee on Quality of HealthCare in America. Crossing the quality chasm: a new health system for the 21st century Institute of Medicine. National Academy Press; Washington, DC: 2001.
Published
2020-12-14
How to Cite
(1)
Tseleejav, B.; Tsogbadrakh , O.; Tumurbaatar , L.; Munkh-Erdene , L. ORGANIZATIONAL MANAGEMENT CAPABILITY AND EMPLOYEE SATISFACTION ASSESSMENT AT MATERNITY HOSPITALS IN MONGOLIA . Eurasian Union of Scientists 2020, 2, 7-13.

Flag Counter