ORGANIZATIONAL MANAGEMENT CAPABILITY AND EMPLOYEE SATISFACTION ASSESSMENT AT MATERNITY HOSPITALS IN MONGOLIA
Abstract
Background: Management capability index presents the management assessment of any organizations. Therefore, we aimed to compare Mongolian maternity hospitals with the ones that have and have not implemented the quality management system.
Methods: This study was performed at the three main maternity hospitals, in Mongolia, between July 2019 and September 2019 employing the cross-sectional study method. The study involved 480 employees. We used 9 chapters and 90 criteria that were used in over 30 Mongolian Governmental Organizations for capability assessment to determine management capability index of Maternity Hospitals. The organizational management capability was 71.8, 73.6 and 93 at Urguu Maternity Hospital, Khuree Maternity Hospital and Amgalan Maternity Hospital, respectively. It is obvious that there is a need to improve organizational knowledge, innovation, resource utilization, behavior, culture and activate their organization.
In the results, there is a positive correlation between organizational capability and employee’s satisfaction.
Conclusion: Employee’s satisfaction increases when organizational management capability improves.
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